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Intelligence Bureau Assistant Central Intelligence Officer (Executive) Grade-II Exam., 2010(Held on 24-1-2010) Part-II English Language & Comprehension: Solved Paper. Jun 04, 2015 Check Pages 1 - 50 of EXECUTIVE INTELLIGENCE REVIEW in the flip PDF version. EXECUTIVE INTELLIGENCE REVIEW was published by on 2015-06-04. Find more similar flip PDFs like EXECUTIVE INTELLIGENCE REVIEW. Download EXECUTIVE INTELLIGENCE REVIEW PDF for free. Download a PDF summary of Emotional Intelligence by Daniel Goleman. We have the world's best book summaries. Free PDF download.

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1-Page PDF Summary of Emotional Intelligence

Do you constantly get swept away by your emotions? Would you like to learn how to control your emotional reactions at home or at work? Or maybe you’re uncomfortable with emotions, and don’t understand why you or anyone else feels them? Emotional Intelligence by Daniel Goleman is a comprehensive look at what emotions are and why we have them, how we can get better at managing them, and why the well-being of humanity might depend on us doing so.


Motivation mostly has to do with what you believe about your own abilities. People who are good self-motivators:

  • View themselves as resourceful and try different ways to accomplish their goals.
  • Tell themselves it will get better when times are tough.
  • Try different approaches towards reaching their goal or switch goals if one proves too difficult to achieve.
  • Break down large, scary tasks into smaller, more manageable goals.


Empathy is the fundamental people skill, allowing us to interpret what others want or need. Empathy changes the way you look at the world: When other people are in pain, you work to understand their pain and help them through it. You also work not to cause people pain: This is where morals and morality begin. Empathy makes you a better person.

Our most basic emotional life lessons are laid down in small, repeated life exchanges between us and our parents. How our parents responded to our emotions is how we respond to others’, and it shapes our capacity for empathy and the emotional expectations we bring into our adult relationships. Treating children with empathy creates more empathetic adults in the future.


When we recognize our own emotions, manage them, motivate ourselves to do better, and can empathize with others -- a culmination of the previous skills -- our personal relationships are bound to improve.

The ability to manage relationships breaks down into four distinct and separate abilities:

  • Organizing groups. An essential skill for leaders, this is the ability to initiate and coordinate the energy and efforts of a group of people.
  • Negotiating solutions. This skill involves avoiding or resolving conflicts.
  • Personal connection. Empathizing and connecting are the heart of this skill.
  • Social analysis. This skill involves detecting and intuiting the emotions, motivations, and concerns of other people.

Using Emotional Intelligence

In Romantic Relationships

Relationship strife usually has to do with partners having differing expectations about how emotions will be handled. Agreeing how to disagree or confront each other is the key to a successful relationship.

Here are some things couples can do to improve their emotional intelligence in arguments:

  • Stick to one topic. Keep the argument focused on the specific incident.
  • Use the XYZ formula. X is the action, Y is how it made you feel, Z is what you’d prefer they did next time.
  • Give each person a chance to explain their perspective at the forefront.
  • Show your partner you’re listening. Most people in the throes of any emotional distress just want to be heard and understood.
  • Learn how to soothe yourself first. It’ll be easier to deal with your partner’s emotions.
  • Challenge toxic thoughts.Intentionally remind yourself of all the good times or all the times your partner did what you want them to do more of.
  • Don’t get defensive. What feels like an attack to you is really just your partner having strong feelings about this issue and wanting to improve it.
  • Validate your partner. Articulate to your partner that you can see things from their point of view and that their perspective is valid.
  • Take responsibility or apologize if you’re in the wrong. A simple and honest apology can go a long way to smoothing over the worst disputes.
  • Agree on a time-out. Agree on a phrase or method of calling the time-out that both partners will recognize, and then actually use the cooling off time to cool off.

In Families

Parents who are emotionally intelligent set better examples for their children. If you want a better life for your kid, work on improving yours first.

Three common difficult situations parents have to deal with are: angry kids, depressed kids, and kids with eating disorders.

  • Angry kids are at risk of becoming bullies or social outcasts. They usually perceive threats where there are none (and they most likely learned it from you).
  • Depressed kids usually have trouble socializing and bouncing back from setbacks.
  • Eating disorders stem from misinterpreting overwhelming emotions as signs of hunger, or misguidedly attempting to take control of emotions by controlling food intake.

Parents who address emotions healthily:

  • Take their kids' feelings seriously and try to understand them.
  • View emotional moments as opportunities to coach their kids through what to do.
  • Offer up positive ways to deal with emotional reactions.
  • Practice these three steps in relation to their own emotional moments as well.

At Work

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Issues at work usually arise from prejudice in the workplace or friction among employees who have to work together.

Prejudices are any preconceived opinions that are not based on experience or fact, but we see this most commonly in discrimation against other races, genders, sexualities, or classes. Prejudices are passed down from our parents and taught to us emotionally before we understand the logic behind them. It’s nearly impossible to change your own prejudices or anyone else’s on a neurological level -- but it is possible for a workplace to suppress the expression of prejudice for the sake of a healthier and better-functioning workplace.

Friction among employees usually stems from low group IQ, or low emotional intelligence. People with high emotional intelligence are better at working together.

To combat both of these situations, managers must be good at both giving feedback and receiving it. Here’s how:

  • Give feedback early, before the problem has gotten bigger.
  • Give praise first. Keep it specific.Offer solutions.Do it face to face, if possible, and be present.Use empathy.

When receiving feedback, remember that feedback is a tool to help you improve, and an opportunity for you to work with your manager to do your job better.

In School

Family life doesn’t necessarily offer the same connections and instruction it once did, so schools have become the one place communities can depend on to educate their children and correct their behaviors.

High anxiety and emotional distress take a devastating toll on student performance. Emotionally distressed students have a harder time focusing, following through, controlling their behavior, and making friends.

Schools and teachers can do a few things to help combat the low emotional literacy of students:

  • Introduce emotional intelligence training early in and throughout education.
  • Integrate emotional intelligence education into already-existing curriculum and subjects (such as teaching good study habits, encouraging self-motivation in math, reading stories in English, and discussing empathy).
  • Adjust the protocol for disciplining students. Remember, children are learning all the time. Disciplinary incidents are an opportunity to teach children healthy emotional intelligence habits, not reinforce bad ones (like letting your emotions control you or ignoring how the other person feels).

In Health

Emotions are deeply connected to sickness and health. For the most emotionally healthy population, emotional interventions should be routine practice in any hospital or doctor’s office.

Three emotions have extremely detrimental effects on health: anger, anxiety, and depression.

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  • Anger reduces your heart’s pumping efficiency. While it can’t cause heart problems, chronic anger has significant correlation to dying younger, and in patients with preexisting heart conditions, chronic anger can be fatal.
  • Anxiety suppresses your immune system, and can make you more vulnerable to infections and disease.
  • Depression negatively interferes with a patient’s ability to recover by affecting their energy or their will to take care of themselves. The symptoms of depression often overlap with the symptoms of other diseases, and many doctors miss depression in patients they’re already treating.

Medical offices that would like to increase emotional intelligence should:

  • Give patients reassurance and autonomy by offering more information on diagnoses so patients can make better decisions and programming that teaches patients how to ask effective questions of their doctor.
  • Address anxiety for presurgery patients through relaxation techniques.
  • Design and build recovery rooms that allow family to care for recovering patients.
  • Put programming in place to increase the emotional intelligence of all staff.

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